Shipping policy 2

We ship worldwide, and delivery is estimated between 5 - 9 working days, excluding weekends. Processing time is 2 - 3 days. VAT is already paid.

The shipping options may vary based on the delivery address, the time you place your order, and item availability. During order processing, we will display the available shipping methods, charges, and the estimated delivery date.

Please note that deliveries are made only on business days, and the delivery address must be in the same market/region where you made the purchase.

HOME DELIVERY

Free shipping for orders with non-discounted items totaling over $70.
Keep in mind that if your order includes a large item from HOME, corresponding shipping costs will be charged. If you made your purchase as a registered user, you can change the delivery address in your account. Please note that some options may not be available depending on when you place your order. We will display the delivery date at the time of purchase."

To ensure that your package is properly delivered and that you receive it within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or entered incorrectly at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available, and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes us to import the goods on their behalf. Further, the consignee/buyer agrees that we may delegate the obligation to import the goods on their behalf to a subcontractor (e.g., customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

Processing time: All orders are subject to processing time, which is separate and apart from the time it takes for a shipment to reach its destination once picked up from our fulfillment center by the applicable carrier. Depending on several factors, standard domestic and international orders may take up to 5 business days (excluding Saturdays, Sundays, and holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 5 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

Please note that orders to US destinations may take 1-12 business days from the date they are shipped out, not necessarily from the date they are placed, depending on the shipping method selected and the final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

Shipping fees: Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

You have 30 days from the date of delivery to return your item.

Delivery claims: If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 5 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out of stock items: If your order includes multiple items and one (or more) of the items are out of stock, we will ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved rights regarding shipping: While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, we reserve the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, we reserve the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.